Shipping & Returns
DELIVERY TO EUROPE
All orders to Europe will be dispatched with DHL and delivered to EU countries with Duty & Taxes Pre-Paid.
Following Brexit, deliveries to the EU from the UK have become more confusing. At Greeks Bearing Gifts, we firmly believe that this shouldn't impact on your shopping experience and have taken steps to include all the necessary Duties, Taxes, Tariffs & Customs Charges in the shipping cost. Simple - No hidden costs, no customs surprises and we handle all the paperwork.
If you have any questions about this, please reach out to us at email@example.com
DELIVERY TO UK
All orders to the UK will be dispatched with DHL Express delivery service.
We offer free shipping to UK Mainland on orders over £500* and free returns from Mainland UK addresses**.
We are able to offer next day delivery to the majority of the UK. If you require delivery on a specific date or have any additional requests, please contact us at firstname.lastname@example.org
DELIVERY TO USA & INTERNATIONAL
All orders to the USA and other international destinations will be dispatched with DHL secure delivery service.
These orders will be dispatched DAP (Delivered At Place) with import taxes & duties being the recipients responsibility.
We do offer delivery to most destinations internationally, please contact us for a quote if you are unable to place your order.
*exclusions apply - some products require our bespoke shipping services due to their nature, and are exempt from this promotion. These products will display "POA Shipping" at checkout. Please contact us for further information and a quote for this.
**terms and conditions apply, as detailed in section 3.1 below.
SHIPPING & RETURNS POLICY
Greeks Bearing Gifts ("we" and "us") is the operator of (https://greeksbearingifts.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
Some of our items require bespoke shipping services - this will be displayed as "POA Shipping" in the checkout.
In this instance, we are unable to automatically provide a shipping estimate. Please contact us for a shipping quote to your desired delivery address before purchasing.
This price will be the final price for shipping cost to the customer.
Domestic orders to the United Kingdom will be dispatched with DHL express delivery service.
Orders to the EU are shipped using DHL DDP ('Delivery Duty Prepaid') delivery. The final shipping price includes local tax rates and import duties on your order. If you would like to request DAP ('Delivered At Place') delivery, then please contact us for a quote.
3.1 Return Due To Change Of Mind
Greeks Bearing Gifts will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
(Greeks Bearing Gifts) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Greeks Bearing Gifts will happily honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Greeks Bearing Gifts to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 3 days.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 2 - 11 days.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Greeks Bearing Gifts will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax (UK VAT) has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid for EU deliveries, without any additional fees to be paid by customer upon arrival in EU destination country.
Import Duties & Taxes on deliveries to USA & non-EU countries will be the buyers responsibility.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at email@example.com